Frequently Asked Questions

General

EbixCash World Money is India's leading non-bank foreign exchange dealer. We are an RBI Authorized Dealer Category II. We offer a comprehensive range of forex services including buying/selling currency, prepaid forex cards, money transfer, and travel insurance across 100+ branches in 69+ cities and 23 international airports.

Yes. EbixCash World Money is a fully licensed Authorized Dealer Category II (AD-II) under the Foreign Exchange Management Act (FEMA) 1999. All transactions are regulated by the Reserve Bank of India (RBI).

We have 100+ branches across 69+ cities and 23 international airports in India. Use our Branch Locator to find the nearest EbixCash World Money outlet. Airport counters are open 24×7.

City branches are open Monday to Saturday, 9:00 AM – 7:00 PM, and Sunday & public holidays, 10:00 AM – 5:00 PM. Airport counters operate 24 hours, 7 days a week.

You can reach our forex specialists through any of the following channels:

Toll-Free Helpline 1800 120 256666

Currency notes are physical notes. In India we typically use notes of Rs. 10, 20, 50, 100, 500 and 1000 denomination. Similarly, each foreign currency has its own denomination set.

As per Section 2(v) of FEMA, 1999, a "Person resident in India" means a person residing in India for more than 182 days during the preceding financial year, with specific exclusions for those who have gone abroad for employment, business, or with the intention to stay outside India for an uncertain period.

There is no limit on the amount of foreign exchange that can be brought into India. However, currency notes beyond USD 5,000 (equivalent) need to be reported at customs and a Currency Declaration Form (CDF) must be obtained.

After completing your order, you will receive a confirmation email with a unique Order Reference Number and order details. Our team also calls each customer after order booking to answer any queries.

No, you do not need to maintain an account or create a login ID to book an order. You can log in as a guest.

Please contact your nearest branch or our customer care team for current door delivery charges and availability in your city.

Orders received prior to 1 PM can be delivered on the same business day. Orders received after 1 PM may still be delivered the same day but should be delivered by the next business day at the latest.

All online transactions are processed over a secure HTTPS connection with the highest levels of encryption. All card payments are processed through a secure payment gateway and your card or banking information is never stored on our servers.

Partial Payment means you have the option to pay only the booking amount (a small part payment) to block your rates for one business day.

Yes, you can add multiple currencies and products in one order by adding each to the order form before proceeding.

Partial Payment orders not utilised within one working day will be automatically cancelled and the entire advance payment (2%) will be forfeited. Explicit cancellation will also result in forfeiture of the advance payment.

  • Prepaid Travel Cards — Visa/Mastercard accepted at most ATMs and stores abroad
  • Currency Notes — For small incidental expenses
  • Traveller's Cheques — Safer than cash but not widely accepted anymore
  • Demand Drafts
  • Wire Transfers — Used to remit money directly from an Indian bank account to a foreign bank account

Close relatives include Father, Mother (including step-mother), Son (including step-son), Daughter (including step-daughter), Husband, Wife, Brother, Sister, Son-in-Law, and Daughter-in-Law.

Buying Forex

  • Original and valid passport
  • Valid visa for the destination country
  • Confirmed ticket showing travel within 60 days
  • PAN Card of the customer and payer (if a close relative)

Under RBI guidelines, a traveller can carry up to USD 10,000 (or equivalent) in cash per trip. For amounts above this limit, the balance must be loaded on a Prepaid Forex Card. The overall LRS limit is USD 2,50,000 per financial year.

As a dedicated forex dealer, we typically offer more competitive rates than retail banks. Banks charge a higher spread and often add conversion fees. Our rates are transparent with no hidden charges, and we lock in the rate at the time of your transaction.

There is no strict minimum for purchasing currency notes. For Prepaid Forex Card loading, a minimum of USD 100 (or equivalent in other currencies) is typically required. Contact your nearest branch for specific details.

We deal in major currencies including USD, EUR, GBP, AED, SGD, AUD, CAD, CHF, SAR, THB, JPY, HKD, NZD, and more. Please contact your nearest branch or call us to check availability of a specific currency.

For private visits abroad, any resident can obtain foreign exchange up to USD 2,50,000 or equivalent in one financial year, irrespective of the number of visits. No foreign exchange is available for visits to Nepal and/or Bhutan.

For business trips to countries other than Nepal and Bhutan, a person can avail of foreign exchange up to USD 25,000 per visit.

You can purchase foreign currency notes up to USD 3,000 or equivalent. The balance amount can be carried in the form of Travel Cards or Travellers Cheques.

Yes, children of all ages are allowed the same entitlements (limits) as adults.

USD 2,50,000 or equivalent per academic year can be availed. If the estimate from the institution abroad is higher, it needs to be supplemented with requisite documents.

Up to USD 2,50,000 or its equivalent for the patient going abroad for medical treatment or check-up, and up to USD 2,50,000 for an accompanying attendant. The personal visit entitlement of USD 2,50,000 per annum can be availed over and above the amount under this scheme.

Yes, the attendant is entitled to USD 2,50,000 per annum.

A person going abroad for employment can purchase foreign exchange up to USD 2,50,000. Once the person goes for employment, forex cannot be released in any form — currency, forex card reload, wire transfer, or DD.

A person migrating abroad can purchase foreign exchange up to the amount prescribed by the country of emigration or USD 2,50,000.

Foreign exchange can be bought up to 180 days in advance from the proposed date of travel.

Non-Resident Indians living in India beyond 180 days in the preceding financial year are eligible. Foreign nationals permanently resident in India are also eligible, provided they are not remitting salary/savings abroad and submit past 3 years' ITR proof.

Yes. Any close relative (family member) or spouse can make the payment for your purchase.

Foreign exchange for personal/business travel can be purchased against rupee cash payment only up to Rs. 50,000. If the rupee equivalent exceeds Rs. 50,000, the entire payment must be made by crossed cheque, banker's cheque, pay order, demand draft, debit card, credit card, or prepaid card.

  • Original and valid passport
  • Valid visa
  • Confirmed ticket within 60 days
  • PAN copy for transactions exceeding USD 25,000 (Form 60/61 if PAN unavailable)
  • PAN card mandatory for cash transactions above Rs. 25,000

  • Confirmed one-way air ticket
  • Original and valid passport with student visa
  • Original prospectus / offer / admission letter
  • Form I-20 (for the USA)
  • PAN copy for all forex transactions

  • Original and valid passport
  • Valid visa
  • Confirmed ticket within 60 days
  • PAN copy for transactions above USD 25,000
  • PAN card mandatory for cash payments above Rs. 25,000
  • Application / self-declaration

  • Valid passport and emigration visa
  • One-way confirmed air ticket
  • PAN copy for all forex transactions

  • Valid passport and employment visa
  • One-way confirmed air ticket
  • PAN copy for all forex transactions

Yes, the rates published are updated on a real-time basis as they are connected to a live market data feed.

Yes, PAN card is mandatory for all forex transactions.

Selling Forex

Yes. You can sell back any unused foreign currency notes to us at any EbixCash World Money branch. Simply carry your passport and the currency notes. No prior appointment is needed. You will receive the equivalent in Indian Rupees at the prevailing buy-back rate.

As per RBI guidelines, unutilized foreign exchange purchased for travel should be surrendered within 180 days of return to India, or within 90 days if it was drawn for travel and the trip was cancelled.

Passport and PAN Card are required. A Currency Declaration Form (CDF) is also required if the cash amount exceeds USD 5,000.

We accept most major currency notes in acceptable condition. Torn, excessively worn, or old-series notes may be subject to acceptance at our discretion. Please contact your nearest branch to confirm before visiting.

A maximum of INR 50,000 can be paid in cash when encashing foreign currency.

Prepaid Forex Card

Prepaid Cards are the safest and most economical instruments to carry forex overseas. These cards are pre-loaded with the currency and amount needed. EbixCash Prepaid Forex cards are available on the Visa Platform and allow loading of 10 currencies. The cards are safe for online transactions and can be reloaded.

The card supports 10 currencies: US Dollar, British Pound, Euro, Japanese Yen, Australian Dollar, Canadian Dollar, Swiss Franc, Singapore Dollar, New Zealand Dollar, UAE Dirham, Saudi Riyal, Hong Kong Dollar, Thai Baht, and South African Rand. The card is valid for 5 years from the date of issue and can be reloaded.

Yes. You can reload the card through a family member or authorized representative at any EbixCash World Money branch in India. The reloaded amount will be available on your card typically within 4–6 hours.

You can encash the remaining balance by visiting any EbixCash World Money branch. The amount will be converted to Indian Rupees at the prevailing buy-back rate and credited to you.

Yes. The card uses EMV chip-and-PIN technology for secure transactions. In case of loss or theft, you can immediately block the card by calling our toll-free helpline: 1800 120 256666.

Since this is a Foreign Currency card, usage is limited only to foreign countries, excluding India, Nepal, and Bhutan as per RBI guidelines.

Yes, forex for studies abroad can be taken in all forms except cash currency (where the USD 3,000 limit applies). Pre-paid cards can be reloaded by the student's parents/guardians at any time. Travellers Cheques can only be taken when the student is physically present in India.

Encashment of a Forex Card is processed instantly.

Money Transfer & Remittances

Inward remittances are typically credited within 2–4 working hours after the sender's bank releases the funds. Outward remittances initiated before 2:00 PM IST on a working day are processed the same day. Times may vary based on the destination country.

The Liberalised Remittance Scheme (LRS) is an RBI initiative allowing Indian residents to remit up to USD 2,50,000 per financial year for permissible transactions such as education, travel, medical treatment, and maintenance of close relatives abroad.

Yes. EbixCash World Money offers specialised Forex for Students services. We assist with LRS documentation and remittance of tuition fees, living expenses, and other education-related payments under RBI guidelines.

We support a wide range of FEMA-permitted outward remittances, including:

  • Overseas education fees & living expenses
  • Medical treatment abroad
  • Travel expenses
  • Maintenance of close relatives
  • Business travel & overseas investments

You need to provide the beneficiary details along with the required documents. Our team will guide you through the documentation and process and suggest the best modes of transfer. Please visit your nearest branch or contact us on 1800-1202-5-6666.

There are no other charges levied by EbixCash World Money beyond those displayed. However, it is advisable to check with the beneficiary bank whether they levy any charges from their end.

No matching questions found. Try a different search term or call us directly.

Still have questions?

Our forex specialists are available Monday – Saturday, 9 AM – 7 PM.

Call Us Now Find a Branch