You may register your grievance through any of the following channels. Please mention your transaction reference number, service type (Forex / Outward Remittance / Travel Card), and contact details for faster resolution.
If you are not satisfied with the resolution provided or do not receive a response within the stipulated time, you may escalate your complaint as follows:
In accordance with RBI guidelines, complaints that are proposed to be rejected or partially accepted are reviewed by an Internal Ombudsman, wherever applicable, to ensure fairness and regulatory compliance.
If you are not satisfied with the final response provided by us, or if we fail to respond within 30 days, you may approach the Reserve Bank of India under the RBI Integrated Ombudsman Scheme.
Lodge your complaint through the RBI Ombudsman portal: cms.rbi.org.in
This grievance redressal mechanism covers complaints relating to:
We strive to handle all complaints fairly, transparently, and without bias. Where service deficiencies are established, appropriate corrective action and compensation may be provided in accordance with applicable guidelines.
Fill in the form below and our team will respond within 2 business days.